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Frequently Asked Questions

I haven't received a confirmation order email?

Please can you check your junk mail folder in the first instance in case your order confirmation email has landed in there.  If you are concerned that you have not received any notification please contact us on hello@giftsforlittleones.com.  

What are your shipping charges?

For orders under £40 delivered to a UK address we charge a standard rate of £3.49 for our '48 hour signed for service'.  For orders over £40 delivered to a UK address delivery is free.

For all addresses outside the UK please see our shipping pages as the price depends upon the weight to be shipped.  All prices for delivery outside the UK include either a 'tracked and signed for', 'signed for' or 'tracked' service depending upon the country.  For further details please see our 'Shipping' page.

Please note that we do not currently deliver to addresses in the USA or Canada.

Why do you not deliver to the USA or Canada?

We are sorry but at the present time we are unable to deliver items to the USA and Canada as our public liability insurance does not cover us for shipping to these two countries, however we hope to work with our insurance to include both the USA and Canada very soon.

Which items are gift wrapped and what is the cost of this service?

We beautifully gift wrap almost all of the items that we send with the exception of clearance and the larger bulky items.  Where an item is not gift wrapped then this is stated in the product description. We do not charge for our gift wrapping service because we want every little one to receive their gift beautifully wrapped and experience the joy of opening their special present. 

What type of gift wrap do you use?

We use our own specially designed 'Gifts For Little Ones' gift wrap, which is a neutral colour, with our personal branded logo design.  This is covered in a cellophane and tied with a specially selected Jane Means ribbon and includes a gift tag that can be personalised with your message for the recipient.

How do I add my message to the gift tag?

You can add your message in the 'add gift options' box which appears on the checkout page of the website, just type what you would like to see on your gift tag for the whole of your order or for each individual item if they are gifts for different people and we'll make sure your gift arrives beautifully wrapped with your message/s.

How do I use my discount code?

You can type your discount code into the 'discount code' box on the left hand side of the checkout page.  Please ensure that you type the code exactly as it appears, if you have any problems please do not hesitate to contact us at hello@giftsforlittleones.com

How can I pay for my purchase?

We accept almost all credit cards (except American Express) debit cards, PayPal and AmazonPay.  To make a payment using one of these methods go through to the checkout page, then either 'checkout as a guest' or 'register' and then proceed to the payment pages where you can choose one of these methods.

When I checked out with PayPal I have received a note of my order but I haven't made the payment?

When you check out with PayPal you are directed away from our site to PayPal's own site for you to make payment.  This then records the sale on our system and so you may receive a note of your order before payment has been made, however, this order will state that 'you will be directed to PayPal' to enable you to make payment. 

If you do not make the payment immediately and have 'registered' with us then you will be able to log into your account later to complete payment for your order by viewing your order and follow the instructions to make the payment – it will show that payment has not been made and enable you to 'pay now' which will take you to the Pay Pal site to complete payment.

If however you 'checked out as a guest' then you will need to re-order your items again and complete the payment.  We will, of course, notice when this happens and will cancel your original order where payment was not completed and this cancelled order confirmation will be emailed to you.

If you have simply changed your mind at the PayPal payment page and do not wish to proceed with the order then this is no problem at all, simply email us to confirm that you have changed your mind and we will cancel your order and email you a confirmation of this cancellation. 

If you do not contact us but have not made payment for your order we will email you a reminder to confirm whether you wish to proceed or wish to cancel your order and will assume you wish to cancel if we have not had a reply within 24 hours of our email reminder. 

How can I cancel my order?

If you registered as a customer then you can log into your account and click 'orders' to view your orders.  Here you can view all your orders and click on 'Return Item(s)'.  You can then select the reason for the return and the action you would like such as a replacement or refund.  We will then process the return and ask you to return the item to us.  Once we receive the item we will refund or replace the item immediately.  For further details please see our 'Shipping & Returns' page.

If you did not register as a customer then you will need to contact us at hello@giftsforlittleones.com to organise your return, again you can see further details on our 'Shipping and Returns' page.

How do I contact you?

You can send us an email using our online form on our contact us pages, for further details please see our 'Contact Us' pages.

Where can I find your terms and conditions?

You'll find our terms and conditions here.

If I register on your site will I receive lots of marketing emails?

By registering on the site you are agreeing to our privacy policy which does mean that you accept that we can send marketing emails.  However, we only ever send these when we have something of interest like sales on products or we have introduced a new brand, this will normally mean that you'll receive fewer than ten a year.  We never ever sell or pass your details onto third parties.

How can I unsubscribe from receiving your emails?

Please email us at hello@giftsforlittleones.com putting 'unsubscribe' in the subject box and we will remove you from our list of customers who will receive emails.


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