Refund policy

Cancellation, Returns and Refund Policy

Faulty, Damaged or Incorrect Goods

By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences).  If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact Us as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund or replacement.

Beginning on the day that you receive the Goods (and ownership of them) you have a 30 Calendar Day right to reject the Goods and to receive a full refund if they do not conform as stated above.  Alternatively, you may request a  replacement.  We will bear any associated costs of replacement within a reasonable time and without significant inconvenience to you.  In certain circumstances, where a replacement is impossible or otherwise disproportionate, We may instead offer you a full refund.  If you request a replacement during the 30 Calendar Day rejection period, that period will be suspended while We arrange a replacement and will resume on the day that you receive the replacement Goods.  If less than 7 Calendar Days remain out of the original period, it will be extended to 7 Calendar Days.  If, after a replacement is received, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.  If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.

Please note that you will not be eligible to claim under this Clause 15 if We informed you of the fault(s), damage or other problems with the Goods before your purchase of the them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage.  Please also note that you may not return Goods to Us under this Clause 15 merely because you have changed your mind.  If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling off period within which you can return Goods for this reason.  Please refer to Clause 16 for more details.

To return Goods to Us for any reason under this Clause 15, please email us at hello@giftsforlittleones.com.  We will be fully responsible for the costs of returning Goods under this Clause 15 and will reimburse you where appropriate.

Refunds (whether full or partial, including reductions in price) under this Clause will be issued within 14 Calendar Days of the day on which We agree that you are entitled to the refund.

Any and all refunds issued under this Clause 15 will include all delivery costs paid by you when the Goods were originally purchased.

For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

Christmas Returns policy - Please note items purchased between 1st October and 24th December for Christmas gifts will have an extended return period to our normal policy, shown above, so that items purchased during this period  can be returned up to, and including, 25th January.

Cancelling and Returning Goods if You Change Your Mind

If you are a consumer in the European Union, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason.  This period begins once your Order is complete and We have sent you your Dispatch Confirmation, i.e. when the Contract between you and Us is formed.

If the Goods are being delivered to you in a single instalment (whether single or multiple items), the cooling off period ends 14 calendar days after the day on which you receive the Goods.

If the Goods are being delivered in separate instalments on separate days, the cooling off period ends 14 calendar days after the day on which you receive the final instalment of Goods.

If you wish to exercise your right to cancel under this Clause 16, you must inform Us of your decision within the cooling off period.  You may do so in any way you wish, however you can contact us at hello@giftsforlittleones.com. Cancellation by email or by post is effective from the date on which you send Us your message.  Please note that the cooling off period lasts for whole calendar days.  If, for example, you send Us an email or letter by 23:59 on the final day of the cooling off period, your cancellation will be valid and accepted.  If you would prefer to contact Us directly to cancel, please use the following details:

Telephone: 01228 217877

Email: hello@giftsforlittleones.com

Post: Gifts For Little Ones Returns, Staghills House, Brunswick Square, Penrith, Cumbria CA11 7LP

We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.

Please note that you may lose your legal right to cancel under this Clause 16 in the following circumstances:

If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them;

If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.

Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause.

You may return Goods to Us by post to Our returns address at Staghills House, Brunswick Square, Penrith, Cumbria CA11 7LP United Kingdom.  Please note that you must bear the costs of returning Goods to Us if cancelling under this Clause.

Refunds under this Clause 16 will be issued to you within 14 calendar days of the following:

The day on which We receive the Goods back; or

The day on which you inform Us (supplying evidence) that you have   sent the Goods back (if this is earlier than the day under sub-Clause 16.7.1); or

If We have not yet provided a Dispatch Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.

Refunds under this Clause 16 may be subject to deductions in the following circumstances:

Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them.  For the purposes of this Clause 16, “excessive handling” means any more handling than is reasonable required to ascertain the nature and characteristics of the Goods in question (e.g. no more than would be permitted in a shop).  Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled in a way that would otherwise entitle Us to reduce your refund.

Standard delivery charges will be reimbursed in full as part of your refund.  Please note, however, that We cannot reimburse for premium delivery.  We will only reimburse the equivalent standard delivery costs when issuing refunds under this Clause 16. Refunds under this Clause 16 will be made using the same payment method that you used when ordering the Goods .